Resolving Complaints and Appeals

We understand that being rejected by a publisher may seem bias or unfair. Therefore, we established procedure to work with authors should following situations occur:

Editorial Decision Appeals

If your research article was rejected, and you disagree with the editorial board decision about your paper and want to contest, please provide us with well supported reasons and submit appeal request by emailing to support@smart-scm.org

After appeal request is received, we will send you confirmation on whether it was accepted or rejected. Appeal review process could take up to 30 working days. Editorial board will reach decision and notify you in writing. The final appeal decision may not be contested any further.

Complaints about management

If you have any concerns about work done by the Publication management or any ethical complaints, please reach out to Publisher via e-mail support@smart-scm.org

Requirements

Your complaint/appeal must include following information:

• Information about the article
    ▪ Title and list of authors;
  ▪ Publication date;
  ▪ DOI (in case the article was published).
• Complainant Information
  ▪ Academic degree and professional designation;
  ▪ Place of work and title.
• Nature of your complaint
  The substance of your complaint with relevant justifications.
• Other information
      If this complaint is regarding content of already published article, please provide referenced copy of this article in pdf format with highlighted parts of the text.

Please maintain your professionalism while communicating with us. Any unprofessional conduct will not be tolerated by the editorial board or the Publisher and your complaint will not be considered.